HSBC Bank plc

Financial Ombudsman decision DRN2815210 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund the late payment fees and interest charged associated with the December 2018, January 2019 and February 2019 statements.Charges and fees

Correct Mr H’s credit file so it doesn’t show that the December 2018, January and February 2019 payments were missed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2815210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.