Santander UK Plc
Financial Ombudsman decision DRN2814901 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Miss U complains that Santander UK Plc didn’t close a savings account when she asked it to.Account closed or refused
She also complains that when she tried to contact Santander about this, the bank sent her thousands of emails in response.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2814901.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.