Barclays Bank UK PLC

Financial Ombudsman decision DRN2813464 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr L complains Barclays Bank UK PLC closed his accountsAccount closed or refused

It’s disappointing that this marker had been placed on Mr L’s file. Barclays has a responsibility to ensure it reaches the relevant threshold before doing so. And it’s also disappointing to note that it took so long for it to be removed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2813464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.