National Westminster Bank Plc

Financial Ombudsman decision DRN2807218 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

S incurred charges on six occasions and the bank has reviewed each of these and identified that there were insufficient funds available to transfer into the current account.Charges and fees

The bank has accepted that there were service failings, it didn’t make contact easy and it delayed the transfer.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2807218.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.