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Credit Resource Solutions Limited

Financial Ombudsman decision DRN2805884 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

he was caused distress by being chased for payment when it had said that a hold had been put on his accountTreatment in financial difficulty

he was entitled to receive a detailed breakdown of the interest and charges that had been applied to his accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2805884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.