National Westminster Bank Plc

Financial Ombudsman decision DRN2803388 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Identity checks and access

In the Ombudsman’s words

A transaction had been carried out on the new card. Mr R thought this must be fraudulent.Card dispute or chargeback

He said that any authorisation given to this mobile phone payment service provider was confirmed with NatWest, and he had added new cards just to prove it.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2803388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.