TSB Bank plc

Financial Ombudsman decision DRN2802573 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Mortgage administration

In the Ombudsman’s words

He says TSB took over 20 days to refund it.Payment delayed or failed

Mr B complains about unclear information from TSB Bank plc about whether it would apply an early repayment charge (ERC) when he re-mortgaged.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2802573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.