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American Express Services Europe Limited

Financial Ombudsman decision DRN2793776 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

ask it to help her and her husband through some temporary financial difficulties. It offered to consider a payment plan but Mrs B didn’t accept this because it would’ve limited her use of the credit card.Charges and fees

When Mrs B found out there was a credit balance on one of the accounts, she asked for this to be paid to her bank account. A few days later she gave different payment instructions but these weren’t followed.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2793776.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.