FCE Bank Plc

Financial Ombudsman decision DRN2791878 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr F complains that FCE Bank Plc failed to help him when he faced financial difficulties in repaying a loan it had financed.Treatment in financial difficulty

He feels that FCE didn’t make any efforts to help him and that it’s damaged his credit record by reporting arrears.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2791878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.