Bank of Scotland Plc

Financial Ombudsman decision DRN2789811 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr and Mrs A are unhappy about a default registered on their credit filesCredit file reporting

The bank admitted that it hadn’t given Mr and Mrs A a proper explanation when they first complainedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2789811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.