Bank of Scotland Plc

Financial Ombudsman decision DRN2786630 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mr J says he is struggling financially, and so I would urge him to contact the collections agent handling his debtTreatment in financial difficulty

Mr J has responded to say that the insurance was mis-sold initiallyProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2786630.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.