MBNA Limited

Financial Ombudsman decision DRN2784223 Not upheld

Not upheldoutcome, as published by the Ombudsman

£142redress stated in the decision

Thu Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr H complains that MBNA Limited won’t pay him for the cost of a pair of genuine branded shoes to replace the counterfeit shoes that were sold to him.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2784223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.