Santander UK Plc
Financial Ombudsman decision DRN2783088 Not upheld
Not upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
Fri Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr B has complained that Santander UK Plc (Santander) has erroneously and prematurely referred his mortgage account to litigationTreatment in financial difficulty
She noted it had offered to refund four arrears management fees of £40 for months when payments had been made.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2783088.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.