Barclays Bank Plc
Financial Ombudsman decision DRN2779481 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr O has complained that Barclays Bank PLC has not refunded him £550 which he paid for airline tickets which turned out to be a scam.APP scam refund refused
Barclays should not have told him that he must contact the other bank before they were willing to ask for the money back.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2779481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.