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American Express Services Europe Limited
Financial Ombudsman decision DRN2778818 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs F complains American Express Services Europe Limited (“Amex”) refused to help her when she disputed a purchase she had made on her Amex card at a jewellery store.Card dispute or chargeback
Amex stood by its decision not to uphold Mrs F’s dispute but accepted it had provided her with incorrect information and a poor level of service.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2778818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.