HSBC Bank plc

Financial Ombudsman decision DRN2777910 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr S complains about the amount of credit card charges HSBC Bank plc has applied to his account.Charges and fees

He also complains that HSBC cancelled his Payment Protection Insurance (PPI) policy following a complaint it was miss-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2777910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.