Victorstone Financial Limited

Financial Ombudsman decision DRN2777907 Upheld

Upheldoutcome, as published by the Ombudsman

£2,550redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I also find that, on balance, she was not made aware of the fees that would be charged other than the first two month’s set up fees and the 17.5% management fee.Charges and fees

I find that through this process, the business has not provided Ms B with the service it should have in dealing with her concerns.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2777907.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.