Lloyds Bank PLC

Financial Ombudsman decision DRN2776930 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Wed Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Lloyds introduced a £4 fee for the accountCharges and fees

Lloyds’ staff were unable to tell her what the fee was for or what the benefits of the account wereService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2776930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.