HSBC Bank plc

Financial Ombudsman decision DRN2776901 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

This complaint is, at its heart, about the way HSBC dealt with the chargeback requests Miss F raised.Card dispute or chargeback

I do think HSBC made it more inconvenient than it needed to for Miss F to get in touch about these transactions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2776901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.