Lloyds Bank PLC

Financial Ombudsman decision DRN2776759 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Lloyds initially gave Ms S information about the wrong mortgageMortgage administration

Ms S complains that Lloyds Bank PLC acted unfairly and unreasonably when dealing with her request for information about her mortgage and her later complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2776759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.