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Tesco Personal Finance Limited
Financial Ombudsman decision DRN2772669 Not upheld
Not upheldoutcome, as published by the Ombudsman
£189redress stated in the decision
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr M complains that Tesco Personal Finance PLC has not refunded a payment he made by credit card for a product which he says was inadequate.Card dispute or chargeback
Mr M complained to Tesco and it accepted that it had been slow in responding and offered him compensation of £50.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2772669.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.