Barclays Bank Plc
Financial Ombudsman decision DRN2772380 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs P complain that a mortgage was mis-sold by Barclays Bank Plc.Product mis-sold
Barclays acknowledged its customer service could have been better. It offered Mr and Mrs P compensation of £160 in total – £150 for the delay in dealing with the complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2772380.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.