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Financial Ombudsman decision DRN2762563 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,327redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting

In the Ombudsman’s words

Reimburse any fees incurred on Mr D’s account from April 2013 to dateCharges and fees

Refund the debit interest on Mr D’s account from April 2013 to dateInterest and rates

Remove any adverse information from Mr D’s credit file subject to him paying his outstanding arrears.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2762563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.