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National Westminster Bank Plc
Financial Ombudsman decision DRN2753376 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr T and Miss W complain that National Westminster Bank Plc sold a mortgage to them as having certain features, such as allowing interest only payments.Product mis-sold
They complain that NatWest wrongly refused their request to convert to interest only payments and did not treat them fairly.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2753376.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.