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Bank of Scotland Plc

Financial Ombudsman decision DRN2750635 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc has provided information about his late mother’s accounts to a close relative, without authority to do so.Bereavement and power of attorney

Mr S complains that Bank of Scotland plc has provided information about his late mother’s accounts to a close relative, without authority to do so.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2750635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.