National Westminster Bank Plc

Financial Ombudsman decision DRN2746939 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

I find it hasn’t refunded those taken in January and February. NatWest should now refund these.Unauthorised transaction

I consider that NatWest hasn’t made the necessary refunds as it was required to do and so has provided an inadequate customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2746939.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.