Firms › Northern Rock (Asset Management) plc ›
Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN2744693 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NRAM acknowledged that it gave Mr U wrong information in a letter and in a statement which led Mr U to believe he would be able to borrow back the overpayments.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2744693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.