Santander UK Plc
Financial Ombudsman decision DRN2744507 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complain that Santander UK Plc wouldn’t consider an application from them to extend the term of their mortgageMortgage administration
I don't consider it was fair for Santander to tell Mr and Mrs B there was nothing it could do until the term had almost endedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2744507.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.