Barclays Bank Plc
Financial Ombudsman decision DRN2738558 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr C complains that Barclays Bank Plc (trading as Barclaycard) did not treat him fairly when he contacted it for help when he was experiencing financial hardship.Treatment in financial difficulty
He says that as a result two credit card accounts have defaulted. Mr C wants the defaults to be removedCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2738558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.