Lloyds Bank PLC

Financial Ombudsman decision DRN2727144 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

causing her current account to go into unarranged overdraftCharges and fees

Mrs S complained to Lloyds. It deposited the balance back into her account the same day. It said it had changed the way additional payments would be dealt with and awarded Mrs S £100 for inconvenience and call costs.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2727144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.