Bank of Scotland Plc

Financial Ombudsman decision DRN2726386 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs A is presently awaiting the outcome of a compensation hearing for personal injury, and in the meantime has asked Halifax to release some of the equity in her home to clear the arrears.Treatment in financial difficulty

Halifax has accepted that it has not dealt with correspondence from Mrs A in an efficient and timely way.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2726386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.