Barclays Bank Plc
Financial Ombudsman decision DRN2723799 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays has accepted that it made a mistake in this case, which meant that Ms R’s email wasn’t received, and it didn’t get either of the further emails chasing a reply.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2723799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.