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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN2716341 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Barclays Partner Finance realised that the advance payment stated on the agreement of £7,094.81 was incorrect and it should’ve been £830.53. So it said that Mr M needed to pay a further £2,258.80 under the agreement.Charges and fees

she said that Barclays Partner Finance’s mistake had caused Mr M inconvenience so she recommended that it should pay him £150 compensation and that it should remove the default from his credit file unless he refused to settle the debt.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2716341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.