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American Express Services Europe Limited
Financial Ombudsman decision DRN2715762 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Wed May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs S complains that American Express Services Europe Limited (“AMEX”) will not pay her claim in respect of goods bought with her credit card.Card dispute or chargeback
But it agreed that there had been a number of service failings during its handling of Mrs S’s concerns, for which it sent her a total of £125.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2715762.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.