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Provident Personal Credit Limited
Financial Ombudsman decision DRN2715232 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
She disputes one of the loans, and says that the agent has been collecting more than the weekly payment required to cover both loans.Charges and fees
She also complains that she has not been supplied a paying-in book, which would provide a record of payments made.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2715232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.