Barclays Bank Plc
Financial Ombudsman decision DRN2709990 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs L has complained Barclays Bank PLC kept adding a default to her credit recordCredit file reporting
She’d also applied to Barclays to re-mortgage and was upset at how this was dealt with. She felt she’d been dealt with rudely.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2709990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.