National Westminster Bank Plc

Financial Ombudsman decision DRN2709216 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr V complains that National Westminster Bank Plc has refused to refund disputed transactions on his bank account. Mr V says he is the victim of fraud and wants NatWest to refund the money.APP scam refund refused

Mr V also asked for his account to be reopened. NatWest said it was not willing to do so.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2709216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.