TSB Bank plc

Financial Ombudsman decision DRN2693742 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25,000redress stated in the decision

Thu Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

TSB revoked her online access without notice or reasonable cause and this meant she couldn’t view her account to see what payments had been processed.Funds blocked or frozen

she was limited to £20,000 on the day in question. And she wasn’t able to make any further payments in the following days.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2693742.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.