National Westminster Bank Plc

Financial Ombudsman decision DRN2691827 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

She’s unhappy that National Westminster Bank Plc (“Nat West”) has charged her for using a business bank accountCharges and fees

She says that she went to a lot of expense and trouble to give information to Nat West in support of her application. She says that the application took a long time and that Nat West should’ve known at an earlier stage that it wasn’t going to approve the loan.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2691827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.