Preferred Mortgages Limited

Financial Ombudsman decision DRN2689041 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Lenders are required to treat borrowers in financial difficulty fairly. I don’t consider Preferred did so hereTreatment in financial difficulty

refund any fees for referral to solicitors and other legal costs which it applied to Mr M’s mortgage in 2018Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2689041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.