Post Office Limited
Financial Ombudsman decision DRN2684294 Not upheld
Not upheldoutcome, as published by the Ombudsman
£35redress stated in the decision
Wed Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Complaint handling
In the Ombudsman’s words
made two late payment charges, added interestCharges and fees
put adverse information on his credit fileCredit file reporting
Mr R complains about the handling by Bank of Ireland (UK) Plc (trading as Post Office Limited) of his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2684294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.