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Elevate Credit International Limited

Financial Ombudsman decision DRN2683811 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

rework Mr K’s loan accounts so that the amount of interest owing on all outstanding loans is frozen with effect from 23 May 2018Charges and fees

Mr K is also worried that because he’s been withholding loan repayments while the complaint is ongoing, and it’s taken so long to get to this point, this will adversely impact on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2683811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.