Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN2682000 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Co-op gave Mr W the name of the wrong credit agencyCredit file reporting

Co-op accepted it had given Mr W wrong information about the credit agency and agreed to pay £25 to cover the cost of the reports he’d had to get, and his phone calls. It failed to properly pay the compensationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2682000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.