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Creation Consumer Finance Limited

Financial Ombudsman decision DRN2681301 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

She also queried the amount of interest she had been charged under the agreement.Charges and fees

Mrs B is very unhappy at the £50 that has been credited to her account. She says she did not accept this in settlement for the trouble and upset this complaint has caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2681301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.