Bank of Scotland Plc

Financial Ombudsman decision DRN2679142 Upheld

Upheldoutcome, as published by the Ombudsman

£590redress stated in the decision

Sun Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

default information was placed on his credit fileCredit file reporting

Bank of Scotland accept that they did something wrongComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2679142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.