HSBC Bank plc

Financial Ombudsman decision DRN2677994 Not upheld

Not upheldoutcome, as published by the Ombudsman

£64redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Ms A is unhappy with the charges and interest that HSBC Bank Plc has levied on her credit card account.Charges and fees

I have also carefully considered the aspect of Ms A’s complaint about the interest levied on her account and her argument that this is excessive.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2677994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.