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American Express Services Europe Limited
Financial Ombudsman decision DRN2672621 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr S complains that American Express Services Europe Limited suspended and later closed his accountsAccount closed or refused
He also complains that, prior to the closures, one of American Express’s call handlers was rude to him on the phone and was unhelpful.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2672621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.