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Capital One (Europe) plc
Financial Ombudsman decision DRN2667676 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He said that B had given him financial advice when it was not allowed to, it had not told him it would charge him daily fees of £30, and it had told him that his investment was risk-free.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2667676.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.