HSBC UK Bank Plc
Financial Ombudsman decision DRN2656448 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Mrs R’s account was credited with £627.99. The retailer defended the chargeback request.Card dispute or chargeback
after the card scheme rejected the chargeback request, it was over three months before HSBC let Mrs R know it had been declinedPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2656448.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.