National Westminster Bank Plc

Financial Ombudsman decision DRN2647602 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr V complains that National Westminster Bank Plc is holding him responsible for an increased debt on his credit card account. Mr V says he is the victim of fraud and wants NatWest to reduce the balance on his account by about a third.APP scam refund refused

NatWest received ‘chargeback’ requests in respect of all the monies credited to Mr V’s account.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2647602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.